State Farm® Insurance Agent Carmen Rivera

"Carmen was so easy to make the transition from another company. She answered my questions and concerns without offering a “ sales pitch”., but making certain that my coverage would meet my needs. She offered alternatives, but allowed me to come to my own conclusions. Her approach was much appreciated."

"I was shopping for a new homeowners policy because my renewal policy was going to increase significantly. After getting several quotes, Carol ended up being so thorough and knowledgeable and really helped me get the coverages that I needed. I moved my auto and umbrella over to them too because their rates are reasonable and they offer various products to help protect yourself. Most definitely are a good group to work with. Thanks Carol!"

"Working with State Farm has been like working with a friend. Richard has been so easy to get in touch with and held my hand through the whole process. We’ve laughed about some crazy third party mishaps and he even set up lunch for my office to make up for my trouble. You don’t really see customer service like this anymore so it’s refreshing to know it still exists. I’m super grateful to be a client of this agency!"

"So my wife and I were with State Farm since we were both teens (we are now in our late 40's). A few years ago I was very disappointed in the service of my agent. She never called me to review anything. I always had to deal with her staff. They could never answer a question. I didn't know if I was over or under-insured. No annual review or advice from the main agent. So I made the switch to a broker who hooked me up with Travelers. Started to have the same problems and their rates were insanely high. I decided last month to go back to State Farm but wanted to make sure I found an Agent that actually cared about their clients. A good friend of mine recommended Carmen. As soon as I explained my situation to her, she spent two hours on the phone and walked me through all my options for auto, homeowners, and umbrella policies. She was so knowledgeable and so patient as I tried to track down all of my current info. It felt like I had known her for 10 years! I saved 25% on pretty much every single policy. However more importantly, she ensured I had the appropriate coverage for everything. She is by far the best agent I have worked with in 30 years!! I highly recommend her!! She is one of the kindest individuals I have ever spoken to. I'm very thankful to have her as an agent!!"

"I am so glad that I saved the number from the flyer that I got in the mail months ago, because it came in handy when my Insurance Company, Liberty Mutual, raise my rate by $100 claiming that Virginia's liability went up. I was just going to go ahead and pay the extra $100, but then I said, let me call this number that I saved for nearly 6 months. Thank you so much State Farm, Carmen Rivera and the agent who wrote my policy!!!"

"Carmen provided exceptional service when I needed a policy for my house. I originally had another insurance company lined up but went with State Farm after getting a quote and speaking with Carmen. She was able to expedite the process and provide exactly what I needed. Thank you Carmen! Jake would be proud"