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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kelly Evans

Kelly Evans

November 11, 2025

5  out of  5
rating by Kelly Evans
"Angela at Carmen Rivera State Farm was awesome. She went above and beyond to help me with my insurance needs. I highly recommend her for any insurance needs."
We responded:
"Thank you sooo much Kelly⭐️!! Angela is Amazing!!"
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Deanna Hammer

November 10, 2025

5  out of  5
rating by Deanna Hammer
"Carmen did an excellent job of winning our business! From start to finish she provided me with the information I needed to move my all of our insurance policies to her agency. I appreciated her time on the phone, follow up emails and phone calls, and then an in person appointment to finalize everything."
We responded:
"Thank you so very much Deanna for your kind review☺️. It is our honor and pleasure to help you with your insurance🏡🚗!"
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Thomas Bliven

October 28, 2025

5  out of  5
rating by Thomas Bliven
"Angela helped set up my car insurance and had me paying half of what I was paying previously! Top tier customer service!"
We responded:
"Thank you so much Thomas for your kind review and I’m so glad Angela was able to help you save on your Auto Insurance☺️🚗"
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Mackenzie Craft

October 28, 2025

5  out of  5
rating by Mackenzie Craft
"Called to get my renters insurance switched over to a new address & Angela was very kind and helpful! It was a very speedy and painless phone call! Looking forward to her helping me out with things in the future!"
We responded:
"Thank you Mackenzie for your kind review and I’m so glad Angela could help you with your Renters Insurance🏡! She’s Amazing☺️!"
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Whittney Payne

October 28, 2025

5  out of  5
rating by Whittney Payne
"Great seamless experience! I am so happy with the service"
We responded:
"Thank you Whitney for sharing your experience! I’m so glad you are happy with our service🙂!"
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Cathy Adams

October 24, 2025

5  out of  5
rating by Cathy Adams
"Katelyn was very helpful"
We responded:
"Thank you Cathy for taking the time to give your 5-Star review and for giving a shout-out to Katelyn☺️!!"
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Robert Swithenbank

October 17, 2025

5  out of  5
rating by Robert Swithenbank
"The whole team is always so helpful, kind and professional. They take the time needed to get things done correctly if there is something that needs to be corrected it is done expediently"
We responded:
"Thank you so much for your kind review!! It is our honor to be of service to you and your family☺️!!"
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Victoria Braley

October 10, 2025

5  out of  5
rating by Victoria Braley
"5 Stars for Katelyn!"
We responded:
"Thank you Victoria! You are right - Katelyn is Amazing☺️!"
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Catie Aldridge

October 10, 2025

5  out of  5
rating by Catie Aldridge
"Katelyn is great!"
We responded:
"Thank you so much Catie⭐️!!"
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Molly Winters

October 10, 2025

5  out of  5
rating by Molly Winters
"Katelyn was absolutely amazing! Truly the best!"
We responded:
"Thank you Molly for your 5-Star Review!! We are so glad Katelyn is part of our Team!!"
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Ryan Schmidt

October 7, 2025

5  out of  5
rating by Ryan Schmidt
"Exceptional rate, policy, and even better staff. Great insurance experience."
We responded:
"Thank you so much Ryan for your kind review! I’m so glad we were able to help you with your Insurance☺️!"
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Heather Vann

October 1, 2025

5  out of  5
rating by Heather Vann
"Carmen and Carol were great to work with and I highly recommend this office! They made the process of switching and adding insurance very easy and straightforward. Great communication! I'm so glad a friend referred me here. Thank you!"
We responded:
"Thank you so much Heather for your kind review☺️! I’m so glad we were able to help you with your insurance🚗🏡!"
Profile photo of Keila Melendez-Gagne

Keila Melendez-Gagne

September 19, 2025

5  out of  5
rating by Keila Melendez-Gagne
""When I called to the office Angela answered, she is really professional, sweet and is super helpful. She is responsive and get things done quickly. I been with different insurance company, and this one is the best experience I have. Thanks Angela for help our family and be so polite!" Thanks for Carmen and her team because everything start from the top."
We responded:
"Thank you so much for your kind review! We are so glad we were able to help you with your insurance. And, we think Angela is Awesome too☺️!!"
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Veronica Tawadrous

September 15, 2025

5  out of  5
rating by Veronica Tawadrous
"amazing customer service!! all of them were extremely helpful and led me to the right direction, especially Lucy Gaid!"
We responded:
"Thank you so very much Veronica for your kind review! We appreciate it!"
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Marian George

September 14, 2025

5  out of  5
rating by Marian George
"It was a wonderful experience, thank you for your professionalism, especially Ms/ lucy thank you"
We responded:
"Thank you Marian for your kind review! We are so glad you are pleased with your service. We think Lucy is amazing too☺️!!"
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George Baher

September 14, 2025

5  out of  5
rating by George Baher
"It was great dealing with your agency , specially Ms/ Lucy . Thank you 👍"
We responded:
"Thank you so much Mr. Baher for your kind review and I’m so glad Lucy was able to help you with your insurance☺️!"
Profile photo of David Card

David Card

September 10, 2025

2  out of  5
rating by David Card
"We have been with the agent for over a year and paid our premiums as required on time. The agent's office cancelled our daughter's policy without informing us, and after reinstating the policy increased our payments and is now attempting to pass on the additional charges to us. We attempted to contact the Regional Sales representative over two weeks and ago to work on a resolution and still have not heard back. I would not refer this agent to anyone due to poor communication with the customer."
We responded:
"Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us. We are always committed to improving and exceeding our customers' expectations. We will continue to strive for excellence in providing a remarkable customer experience."
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Jordan Walther

September 5, 2025

5  out of  5
rating by Jordan Walther
"Carmen and her team are outstanding. They are not only friendly but also incredibly helpful when it comes to exploring life options."
We responded:
"Thank you so much Jordan for your kind review☺️!"
Profile photo of HELEN MCCABE

HELEN MCCABE

August 25, 2025

5  out of  5
rating by HELEN MCCABE
"Carmen and her team are responsive and get things done quickly. They understand your questions and are super helpful. We have been with State Farm over 20 years and this is one of the best offices we’ve ever dealt with. Thanks Carmen!"
We responded:
"Thank you so much for your kind review Helen☺️! It is our honor to help you and your family with your insurance needs!"
Profile photo of mena atya

mena atya

August 19, 2025

5  out of  5
rating by mena atya
"Very very nice service quick response very high customer service. I’m really happy to work with Lucy. She’s amazing and she helped me with everything. Thank you so much"
We responded:
"Thank you so much Mena. I’m so glad Lucy was able to help you with your insurance☺️!!"
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Kevin Jacobs

August 19, 2025

5  out of  5
rating by Kevin Jacobs
"Fantastic customer service and a local business that cares about its community. Very happy and have been for years!!"
We responded:
"Thank you so much Kevin for your kind review☺️!! It is our honor to help you and your family!!"
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Tyler Brown

August 11, 2025

5  out of  5
rating by Tyler Brown
"Very friendly and helpful service"
We responded:
"Thank you so much Tyler for your review! We are glad to help you☺️!"
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Phillip C. Bush II

August 6, 2025

5  out of  5
rating by Phillip C. Bush II
"Because the strifes of Job have been a way of life over the past year, USAA dropped us from their coverage. They recommended one of their subsidiaries (the only one that would cover us) which would have been twice what we had been paying. I cold called Carmen at the end of her business day, she calmed me down and went to work.she managed almost the exact same coverage for almost half of what USAA was charging. Crisis averted! Excellent service. We are considering switching our homeowners policy as well."
We responded:
"Thank you so much for your kind review☺️! I am glad I was able to help you with your insurance and it is my pleasure to be of service to you and your family!"
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Hannah Beahm

August 5, 2025

5  out of  5
rating by Hannah Beahm
"Real people that care about you."
We responded:
"Awww🥰 Thank you so much Hannah for your review!! I’m so glad we were able to provide you with excellent customer service!!"
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robbert brooks

August 5, 2025

5  out of  5
rating by robbert brooks
"Carol was very helpful and friendly"
We responded:
"Thank you Mr. Brooks and Carol is Amazing!! I’m so glad she was able to help you with your Insurance🚗🏡!!"