State Farm® Insurance Agent Carmen Rivera

""When I called to the office Angela answered, she is really professional, sweet and is super helpful. She is responsive and get things done quickly. I been with different insurance company, and this one is the best experience I have. Thanks Angela for help our family and be so polite!" Thanks for Carmen and her team because everything start from the top."

"amazing customer service!! all of them were extremely helpful and led me to the right direction, especially Lucy Gaid!"

"It was a wonderful experience, thank you for your professionalism, especially Ms/ lucy thank you"

"It was great dealing with your agency , specially Ms/ Lucy . Thank you 👍"

"We have been with the agent for over a year and paid our premiums as required on time. The agent's office cancelled our daughter's policy without informing us, and after reinstating the policy increased our payments and is now attempting to pass on the additional charges to us. We attempted to contact the Regional Sales representative over two weeks and ago to work on a resolution and still have not heard back. I would not refer this agent to anyone due to poor communication with the customer."

"Carmen and her team are outstanding. They are not only friendly but also incredibly helpful when it comes to exploring life options."

"This office is always kind and helpful."

"Angela was very helpful when I needed to review my policy information"

"Carmen and her team are responsive and get things done quickly. They understand your questions and are super helpful. We have been with State Farm over 20 years and this is one of the best offices we’ve ever dealt with. Thanks Carmen!"

"Very very nice service quick response very high customer service. I’m really happy to work with Lucy. She’s amazing and she helped me with everything. Thank you so much"

"Fantastic customer service and a local business that cares about its community. Very happy and have been for years!!"

"Very friendly and helpful service"

"Because the strifes of Job have been a way of life over the past year, USAA dropped us from their coverage. They recommended one of their subsidiaries (the only one that would cover us) which would have been twice what we had been paying. I cold called Carmen at the end of her business day, she calmed me down and went to work.she managed almost the exact same coverage for almost half of what USAA was charging. Crisis averted! Excellent service. We are considering switching our homeowners policy as well."

"Real people that care about you."

"Carol was very helpful and friendly"

"Katelyn was such a huge help getting me insured quickly and the process was super easy. If I ever need anything else insured I know who to go to! Thanks again."

"Very friendly and knowledgeable. Pleasant to work with"

"Katelyn is extremely knowledgeable and addressed all of my concerns."

"Katelyn D. is the absolute best!!!"

"Thank you Katelyn for all your help! New insurance is stressful and you were so helpful!"

"The customer service was amazing!!"

"I have had a great experience with State Farm. The team here is very friendly and kind. They really take the time to make sure they understand what customers really look for and ask for! They have explained everything very clearly to me without any sort of confusion, they have made sure I felt really comfortable with my insurance choices. Which sometimes isn’t always really easy to do with many! I have dealt with other insurance companies before, and was not as satisfied as I am this time! They were really patient with me the whole entire time I was provided service! Made sure to answer my questions as needed, and made sure I’m in good hands with them. If you are truly looking for insurance, whether it’s for your car, home, or even life, I highly suggest State Farm!!"

"Carol in Carmen's office for State Farm is an incredible Administrative Associate and wonderful representative for State Farm Insurance---and I should know, as I once was a State Farm Admin Assistant years ago. Moving to VA and needed help finding coverage at a reasonable cost. After shopping around, Carol listened to my needs, Carmen and Carol provided me an excellent quote--which I accepted! I look forward to doing future business with Carmen Rivera's office and Carol. 😀"

"Really great experience! The agent Lucy was super helpful and explained everything clearly and simply. I felt like she genuinely wanted to help me, not just sell me a policy. She gave me more than one option and recommended what really suited my needs, and the rates were honestly excellent compared to others. Truly appreciate her patience and support — I’d definitely recommend working with her if you’re looking for insurance that’s easy and stress-free."

"Called to get a quote for homeowners insurance, waited four days for them to call me back, Called geico with-in ten minutes got a new policy."